LifeSpa+%2D+John+Douillard
Job Title: Customer Care + Front Office Associate
Industry Sector: Supplements/OTC
Job Categories: Admin/Clerical
Customer Service
Nutritionist/Herbalist
Wellness Practitioner

 Contact Information
 
Company Name: LifeSpa - John Douillard
  Address: 6662 Gunpark Drive E, Suite 102
Boulder, CO 
United States
  Company Phone: 303.516.4848
Web Site: https://lifespa.com/


Job Description
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The Position: Customer Care + Front Office Associate

With over 9million+ views on YouTube LifeSpa, a leading resource for Ayurveda throughout the world, operates a thriving health practice and supplement company in Boulder Colorado. We are currently seeking a friendly, dependable Customer Care + Front Office Associate who will compassionately, intelligently and efficiently support our customers with their general inquiries about (but not limited to) health, herbs & other products, their orders, processing  new orders and their scheduling inquiries.                                           

This position offers a rare opportunity for a candidate, passionate about natural health and/or herbal medicine, to come in and grow with the company. The role requires reliability, excellent communication/organizational skills and an enthusiasm to be involved in an organization with a mission to improve the health and wellbeing of all its customers. The ideal candidate must be highly organized, detail oriented, able to handle a high volume of calls and multi-task. This is a full-time position, 35-40 hours/week on average. Punctuality and consistency are critical attributes for this position.

Essential Duties/Responsibilities:

This role is comprised of 2 major responsibilities:

Customer Care + Front Office Support
 

  • Processes invoices for consultations and suggested herbs (in-person or over the phone). Schedules their next appointment.
  • Oversees and maintains Dr. John's daily schedule 
  • Welcomes on-site visitors.
  • Adjusts complaints concerning billing or product quality, referring complaints of product quality to designated departments for investigation.
  • Assist customers in achieving their health goals by suggesting appropriate Ayurvedic herbal and lifestyle protocols, without making disease claims.
  • Guide customers to make LifeSpa product choices.
  • Answers customer’s health questions (via phone or email), without making disease claims. Operates multi-line telephone system; answer incoming calls and direct callers to appropriate personnel as needed.
  • Processes orders in eCommerce POS accurately and efficiently; record any pertinent information that would affect shipping and/or handling; receive payments and complete any necessary follow-up.
  • Checks voice messages, returns customer calls and follows up as needed. Assists in training other Front Desk staff members.
  • Performs other administrative and logistical duties as they arise and are assigned.
  • Complete data entry & management projects with accuracy and attention to detail. 
  • Communicate with other team members as needed.
  • Acts as backup support to the Office Administrator.
  • Honor patient confidentiality by not sharing patient information outside of LifeSpa.
  • We comply with HIPAA privacy laws.
  • Assist in maintaining a pleasant and clean office environment.

 Required Skills

  • Must have knowledge and experience with holistic/alternative health.
  • Knowledge of herbal medicine is beneficial and an understanding of Ayurvedic herbs, although helpful, is not necessary.
  • Must demonstrate excellent customer service skills and a willingness to be helpful. 
  • Experience in a related front office / customer care role is required and some customer service experience is mandatory.
  • This position requires exceptional communication, a team player attitude and the ability to work harmoniously and positively with others. 
  • Strong attention to detail, follow-up and excellent organizational skills.
  • The role requires that you can juggle many tasks at once and are not easily overwhelmed.
  • Good working knowledge of office equipment and procedures including computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, filing systems etc.
  • Must be a self-starter, detail oriented, think strategically, drive issues to conclusion and be able to develop creative solutions.
  • Proven competencies in software applications and programs particularly Windows and MS Office (Outlook, Word, Excel).
  • Typing: 55+ wpm and data entry.

 

Compensation

DOE

Benefits (after 3 months)

  • Holiday and vacation PTO
  • Generous 100% premium paid Health Insurance plan with HSA and Dental
  • LSA (LifeSpa Savings Account) – pre-paid spending account for LifeSpa purchase
  • Ayurvedic Consultations when and as needed for employee
  • 40% discount for spouses and children
  • 40% discount on all retail products

Require more information:

 

email: helen@lifespa.com 



Job Location: Boulder, CO
Country: United States
Position Type: Full Time
Employee May Telecommute: No
Job seekers must live within: No preference
Required to Relocate:
Required to Travel: No
Minimum Experience Required: 1-3 years


 



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