Job Title: Order Processing & Management
Industry Sector: Natural/Organic Home Care
Job Categories: Admin/Clerical
Customer Service

 Contact Information
Company Name: GoodLight Natural Candles
  Address: 3150 18th Street #213
San Francisco, CA 94117
United States
  Company Phone: 800-519-2353
Web Site:

Job Description
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The Position: Order Processing & Management

Looking for an extraordinary person to join our small but mighty team as our right-hand man/woman. This is a full-time position that will begin as office administrator and will evolve into a larger role as GoodLight continues to grow and add more staff. We are seeking a motivated individual that is looking for more than just a job, who wants to contribute his or her talents to our team and join us for the long haul.

About Us

GoodLight Natural Candles is a seven-year-old company with a strong and growing presence in the national grocery and sustainable products markets. Our mission is to provide affordable, clean-burning candles, and to contribute to positive change in the world while we’re at it. GoodLight is run by a husband and wife team, and you will be working with the two of us Monday – Friday in our office in San Francisco’s Mission district.

Position Overview

The office administrator is responsible for order management, customer service, and administrative support, with most of your day spent in front of a computer. This position requires impeccable attention to detail, superior organization (this job involves a high volume of daily email traffic), and excellent verbal and written communication skills. Over time, as the basics of the administrative work become second nature, more responsibilities will be added to this role – and compensation will increase accordingly.

Only candidates that are qualified and seriously interested in a long-term position need apply. GoodLight is growing and we’re seeking a person who can grow and adapt along with us. 

Day-to-Day Responsibilities

The responsibilities and duties of this position described here are representative of those the office administrator must perform. This is not a comprehensive list, and other tasks and responsibilities may be assigned.

Order Management

·         Have a deep understanding of the intricacies of our various customer channels

·         Review and process orders that are received via email and phone

·         Generate invoices and process payments using QuickBooks

·         Liaise with our third-party fulfillment centers

·         Ensure that orders are shipped in a timely manner

·         Provide tracking information to web customers

·         Invoice EDI customers

·         Manage inventory / weekly inventory reporting

·         Quote and book LTL shipments

·         Handle returns, mis-picks, mis-ships

Office Admin / General Support

·         CRM management (TurnLink): updating / adding customer contact info, product info, sales email correspondence

·         Managing internal docs: updating broker contact list, product spec sheet, promo calendar

·         Completing and managing new vendor set-up & new item submission forms (mostly Excel docs)

·         Monthly sales & broker commission reporting

·         Monthly inventory reporting

·         Executing email blasts to support quarterly promos

·         Mailing samples and marketing materials to brokers and buyers

·         Maintaining and organizing office sample inventory

·         Maintaining and organizing office & shipping supplies

Customer Service

·         Answering phone calls and emails

·         Responding to customer inquiries and wholesale information requests via email in a timely manner


·         Impeccable attention to detail and superb organizational skills

·         Great initiative and follow-through

·         Excellent written and verbal communication

·         Ability to juggle multiple priorities and switch gears quickly

·         Friendly and positive – you are the voice of GoodLight when customers call

·         Have a sense of urgency

·         Possess the ability to focus on daily tasks while also seeing the bigger picture

·         Be able to anticipate needs

·         Willingness to help the business grow and succeed

·         Enjoy working with a small staff (a married couple) in a decidedly non-corporate environment

·         Have an interest in our environmental mission


·         A great, positive attitude

·         Excellent computer skills & knowledge of Microsoft Office is a must (bonus points for experience with EDI, TurnLink and QuickBooks)

·         1-2 years of order entry, customer service and/or office support experience is a must

·         4-year college degree or equivalent is preferred

·         Experience in the CPG or natural products market is a plus


·         $20-22/hour to start (BOE)

·         Bonuses and raises based on milestones and performance


·         Paid sick leave

·         Paid holidays

·         2 weeks paid vacation after 1 year of employment

·         A steady supply of candles for your home!

How to Apply

Please send a cover letter along with your resume to Applicants that do not send both will not be considered.


Job Location: San Francisco, CA
Country: United States
Position Type: Full Time
Employee May Telecommute: Yes
Job seekers must live within: No preference
Required to Relocate: Yes
Required to Travel:
Minimum Experience Required: 1-3 years


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